FAQs

Our website is updated daily and shows current availability. On the rare occasion an item becomes unavailable, we'll contact you promptly to discuss alternatives or arrange a refund.

Yes. You can choose Klarna at checkout to buy now and pay later.

Please contact us as soon as you can. If your order hasn't been dispatched yet, we'll happily cancel it and give you a full refund.

Please contact us as soon as possible. We'll always try to make changes before your order is dispatched.

Yes. We send plant gifts to staff and clients for businesses of all sizes, with free delivery to every recipient, a personal message for each person and savings on 10 or more gifts. See our corporate gifts.

Standard delivery is free on all UK orders and takes 2–3 days.

We deliver across mainland UK. If you're unsure whether we can reach an address, please get in touch and we'll be happy to advise.

Orders placed before 11:00am are dispatched the same day for next-day delivery.

Yes. Choose your preferred date at checkout, perfect for birthdays and anniversaries. Chosen-date delivery costs £4.95 Monday to Friday.

Yes. Saturday and Sunday delivery is available for £6.95.

Yes. Once your order is dispatched, we'll email you a tracking link so you can follow its progress.

Yes. Add delivery notes at checkout and we'll pass them directly to the courier.

The courier may leave the parcel in a safe place, try again another day, or leave instructions with a calling card or tracking update.

Of course. Enter the recipient's name and address at checkout, add a personal message and choose gift wrapping if you'd like.

Yes. Every plant can be wrapped for free in our eco-friendly paper with its monstera leaf design. Please select it on the product page. For something a little more special, you can upgrade to premium gift wrap for £3.99 at checkout. More about gift wrapping. Excludes bedding plants.

No. We never include prices in gift parcels. Order details are emailed to you, the buyer, only.

Have a look at Vicky's Picks, the plant gifts our director sends to her own friends and family.

Every plant is unique, so there may be some natural variation, but our photos are a fair and accurate guide to what you'll receive.

All heights are measured from the base of the pot to the top of the plant.

Your plant travels in a specially designed, 100% recyclable box, and our free gift wrapping is eco-friendly paper. Wherever possible we choose recyclable and environmentally responsible materials.

Unpack it as soon as you can, give it a little water if the soil feels dry, and place it somewhere with the right light. Your plant is happy in its box for a short while, but it will settle in best once unpacked.

Yes. Every plant has a care guide on our website, and there's a QR code in the parcel that takes you straight to it.

Some plants can be harmful to pets if eaten. Please check the product description, or contact us and we'll recommend pet-friendly options.

In the unlikely event your plant arrives in less than perfect condition, please contact us straight away with photos of the plant and its packaging, and we'll put it right quickly.

Yes. Our plants come with a 30-day plant health guarantee. If you have any concerns, contact us promptly and we'll always do our best to put things right.

Our office is open Monday to Friday, 8:00am – 4:30pm. If we can't take your call, please leave a message and we'll call you back as soon as we can. Outside these hours, our chat and WhatsApp are monitored and we'll reply as soon as possible.

We believe sending a plant should feel thoughtful and effortless. From carefully chosen growers to eco-friendly packaging and friendly customer service, every detail is handled with care, so your plant arrives beautifully presented and ready to enjoy. Meet the team.