‘Plants By Post Ltd’ Organisation Privacy Notice
Our contact details
Name: Plants By Post
Address: Oakdale Farm, Loxwood Road, Rudgwick, RH12 3BT​
Phone Number:01403 822135
E-mail: sales@plantsbypost.co.uk
PRIVACY
We respect your privacy and promise to use any information we hold about you in a safe and responsible way. By shopping with us, you are agreeing to our Privacy Policy, in particular, our use of your information, as outlined below.
We are the ‘controller’ of personal data we have collected about you as set out below.

1. What Information We Collect

The personal data that we collect through this website is only collected once we have your consent to do so, or if it is needed to provide (and improve) our service to you.

Where personal data is collected on the website, we will give details on why your personal information is needed and how it will be used, unless it is obvious.

1.a) Information you provide us with

When using the site, you may provide personal data that we collect. Examples of personal data include name, email address, billing information, and phone number. You may provide us with Personal Data in various ways on our website, for example, when register an account with us, or fill out the contact form on our /contact/ page.

1.b) Automatically collected information

When a user visits our website, we automatically collect information from the user’s device, using various technology such as cookies. Examples of automatically collected information includes: IP address, web browser, device type, and the web pages/websites visited before using the site. We may also use technology to collect information regarding a user’s interaction with email messages that we send out, such as open & click data.

1.c) Information from other sources

We may collect information, including personal data, from third parties and sources, such as our partners, advertisers, and integrated services. If we associate or combine information from other sources with Personal Data that we collect through this website, we will treat this information as Personal Data in accordance with this policy.

2. Children’s privacy protection

Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13.

3. How we use the information we collect

We use the information we collect for a variety of ways in providing our service, including the following:

3.a) Operations

We use information to operate and enhance all features of this website, to provide services and information requested by visitors of the website.

3.b) Improvements to the website

We use information to understand and analyse the preferences and user behaviour of visitors to this website. This allows us to improve the functionality of the service we provide and develop new services and features. All data used for this purpose is processed in an anonymised form.

3.c) Communications

We may use contact information to contact users of the website for administrative purposes, and with updates relating to the products and services we offer. You have the ability to opt out of any promotional communication as per the section below, under ‘Your Rights’.

3.d) Cookies and Tracking Technology

We use automatically collected information and other information collected on this website through cookies and similar tracking technology. This helps us to personalise our service, such as:

• Remembering a user’s information inputted on the website in previous visits, so that the user will not have to re-enter the information during subsequent visits
• Provide personalised advertisements, content, and information
• Monitor and analyse the effectiveness of the website and third party marketing activities
• Monitor aggregate site usage metrics such as total number of visitors to the website or pages viewed
• Track your entries and submissions on the website.
3.e) Analytics

We use Google Analytics to measure & evaluate traffic on the website. Google operates independently & has its own privacy policy, which you can view here
This data is collected in a non-identifiable form and we do not use this information to attempt to identify users of the website.

4. How long we hold your data for

We will only hold your information for as long as is necessary for the purposes set out in this privacy policy. We may also retain log files for analysis purposes – these log files are generally retained for a short period of time, except in cases where the information is used for website security, improving the website functionality, and in the cases in which we are legally obligated to retain information for longer time periods.

5. How we protect your data

We take security very seriously and are committed to keeping your information safe. Whilst we endeavour to ensure the security of our systems and the information we hold, no service is guaranteed to be completely secure. If you have any concerns that your personal information has been put at risk, please get in touch straight away.

6. When your information is shared with others

We will never sell your personal information. We may share it with others in the following ways:

6.a) When we use other companies to provide a service

We work with third party services who provide website development, hosting, maintenance, and other services for us. These third parties may have access to or process personal data as part of providing these services to us. We limit the information provided to only what is reasonably necessary in order to perform these functions, and require them to handle your personal information as if we were handling it directly.

6.b) Non-personally identifiable information

We utilise aggregated, or otherwise non-personally identifiable information for a number of purposes, including measuring and analysing site usage, system administration, and improving our site. We may also disclose this non-personally identifiable information to third parties, including advertisers, vendors, and researchers.

6.c) Compliance with law

We may disclose personal information if required to do so by law, or to otherwise cooperate with law enforcement or governmental agencies.
We reserve the right to disclose personal data in order to take precautions against liability, or protect ourselves or others from fraudulent or unlawful uses or activity.



Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at sales@plantsbypost.co.uk, 01403 822135, Plants By Post, Oakdale Farm, Loxwood Road, Rudgwick, RH12 3BT if you wish to make a request.



How to complaint
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113