We offer a 30 day return policy from the date the item is received. If any items are returned then they must be in the same condition as they were received and in its original packaging. If you would like to make a return then please go to live chat, contact page or email firstname.lastname@example.org
If you receive a damaged product please contact us straight away so we can look into this. Please can you supply us images of the damaged item but also the outer packaging. That way it will help us when talking to our delivery partners regarding the damage caused.
We do not offer exchanges, we find it a lot easier for you to purchase the correct item and return the other one for a full refund.
Once we have received your return we will notify that it has been unpacked and checked. If approved then the refund will be processed to the original payment method. This can take approximately 5 days for the bank to show the refund on your card.